Clients from Hell & How to Deal With Them

Virtual Presentation
CLIENTS FROM HELL & HOW TO DEAL WITH THEM

Effectively managing customers through the construction process can be difficult. This seminar gives builders and remodelers the tools for evaluating prospects, creating realistic expectations, and dealing and resolving conflict when it rears its ugly head.

August 5
12:00 - 1:00 PM

$20 Members
$30 Non Members

Presenter:

Thomas A. Stephani

MIRM, GMB, MCSP, CAPS, CGP

Writing / Speaking / Training / Consulting Credentials

Tom Stephani is an internationally recognized speaker, trainer and consultant on issues relating to the residential construction industry.  Tom draws on his 35 plus years of industry experience to give 'meat and potatoes' presentations designed to improve the bottom line of small volume and custom builders as well as Remodelers.  He speaks regularly at the International Builders Show, Custom Builder Symposium, State and regional conventions, industry shows, and HBA's & BIA's.  His presentations have been consistently rated as 'Best of the Show' by those in attendance.  Humor and a practical approach based on personal experience are hallmarks of Tom?s presentation style.

Tom is approved to teach  more than 30 National Association of Home Builders (NAHB) Designation courses and is regularly called on to write, co-write, or serve as a subject matter expert on NAHB Education Department courses.

In addition to his speaking, training, and consulting business, Tom is president of Stephani Enterprises.  Located in the Chicago suburb of Crystal Lake, IL, his company develops commercial & residential land, constructs light commercial projects and manages properties.  Previously, Stephani's companies built custom homes & award winning traditional neighborhood infill projects.