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DTSTART:20250805T160000Z
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SUMMARY:Clients from Hell & How to Deal With Them
DESCRIPTION:Virtual Presentation\n\nCLIENTS FROM HELL & HOW TO DEAL WITH THEM\n\n\n\nEffectively managing customers through the construction process can be difficult. This seminar gives builders and remodelers the tools for evaluating prospects\, creating realistic expectations\, and dealing and resolving conflict when it rears its ugly head.\n\n\n\nAugust 5\n\n12:00 - 1:00 PM\n\n\n\n$20 Members\n\n$30 Non Members\n\n\n\nPresenter:\n\nThomas A. Stephani\n\nMIRM\, GMB\, MCSP\, CAPS\, CGP\n\nWriting / Speaking / Training / Consulting Credentials\n\nTom Stephani is an internationally recognized speaker\, trainer and consultant on issues relating to the residential construction industry.  Tom draws on his 35 plus years of industry experience to give 'meat and potatoes' presentations designed to improve the bottom line of small volume and custom builders as well as Remodelers.  He speaks regularly at the International Builders Show\, Custom Builder Symposium\, State and regional conventions\, industry shows\, and HBA's & BIA's.  His presentations have been consistently rated as 'Best of the Show' by those in attendance.  Humor and a practical approach based on personal experience are hallmarks of Tom?s presentation style.\n\nTom is approved to teach  more than 30 National Association of Home Builders (NAHB) Designation courses and is regularly called on to write\, co-write\, or serve as a subject matter expert on NAHB Education Department courses.\n\n\n\nIn addition to his speaking\, training\, and consulting business\, Tom is president of Stephani Enterprises.  Located in the Chicago suburb of Crystal Lake\, IL\, his company develops commercial & residential land\, constructs light commercial projects and manages properties.  Previously\, Stephani's companies built custom homes & award winning traditional neighborhood infill projects.
X-ALT-DESC;FMTTYPE=text/html:<p style="text-align: center\;"><span style="color:#000000\;"><span style="font-size:18px\;"><span style="text-align: center\;">Virtual Presentation</span></span></span><br />\n<span style="color:#0000CD\;"><span style="font-size:18px\;"><span style="text-align: center\;"><strong>CLIENTS FROM HELL &amp\; HOW TO DEAL WITH THEM</strong></span></span></span><br />\n<br />\n<span style="color:#000000\;"><span style="font-size:18px\;"><span style="text-align: center\;">Effectively managing customers through the construction process can be difficult. This seminar gives builders and remodelers the tools for evaluating prospects\, creating realistic expectations\, and dealing and resolving conflict when it rears its ugly head.<br />\n<br />\n<b>August 5<br />\n12:00 - 1:00 PM</b><br />\n<br />\n$20&nbsp\;Members<br />\n$30 Non Members<br />\n<br />\nPresenter:</span></span></span></p>\n\n<h4 style="line-height: 1.3\; text-align: center\; box-sizing: border-box\; margin: 15px 0px\; padding: 0px\; font-size: 18px\; clear: both\; font-family: &quot\;Roboto Condensed&quot\;\, sans-serif\;"><span style="color:#000000\;"><span style="font-size:18px\;"><strong style="box-sizing: border-box\;"><em style="box-sizing: border-box\;">Thomas A. Stephani</em></strong></span></span></h4>\n\n<p style="text-align: center\; box-sizing: border-box\; margin: 0px 0px 15px\; font-family: &quot\;Open Sans&quot\;\, sans-serif\; font-size: 16px\;"><span style="color:#000000\;"><span style="font-size:18px\;"><em style="box-sizing: border-box\;">MIRM\, GMB\, MCSP\, CAPS\, CGP</em></span></span></p>\n\n<p style="text-align: center\; box-sizing: border-box\; margin: 0px 0px 15px\; font-family: &quot\;Open Sans&quot\;\, sans-serif\; font-size: 16px\;"><span style="color:#000000\;"><span style="font-size:18px\;">Writing / Speaking / Training / Consulting Credentials</span></span></p>\n\n<p style="text-align: center\; box-sizing: border-box\; margin: 0px 0px 15px\; font-family: &quot\;Open Sans&quot\;\, sans-serif\; font-size: 16px\;"><span style="color:#000000\;"><span style="font-size:18px\;">Tom Stephani is an internationally recognized speaker\, trainer and consultant on issues relating to the residential construction industry.&nbsp\; Tom draws on his 35 plus years of industry experience to give &#39\;meat and potatoes&#39\;&nbsp\;presentations designed to improve the bottom line of small volume and custom builders as well as Remodelers.&nbsp\; He speaks regularly at the International Builders Show\, Custom Builder Symposium\, State and regional conventions\, industry shows\, and HBA&#39\;s &amp\; BIA&#39\;s.&nbsp\; His presentations have been consistently rated as <strong>&#39\;Best of the Show&#39\;</strong>&nbsp\;by those in attendance.&nbsp\; Humor and a practical approach based on personal experience are hallmarks of Tom?s presentation style.</span></span></p>\n\n<p style="text-align: center\; box-sizing: border-box\; margin: 0px 0px 15px\; font-family: &quot\;Open Sans&quot\;\, sans-serif\; font-size: 16px\;"><span style="font-size:18px\;"><span style="color:#000000\;">Tom is approved to teach&nbsp\; more than 30 National Association of Home Builders (NAHB) Designation courses and is regularly called on to write\, co-write\, or serve as a subject matter expert on NAHB Education Department courses.</span><br />\n<br />\nIn addition to his speaking\, training\, and consulting business\, Tom is president of Stephani Enterprises.&nbsp\; Located in the Chicago suburb of Crystal Lake\, IL\, his company develops commercial &amp\; residential land\, constructs light commercial projects and manages properties.&nbsp\; Previously\, Stephani&#39\;s companies built custom homes &amp\; award winning traditional neighborhood infill projects.</span></p>\n\n<p style="text-align: center\;">&nbsp\;</p>\n
LOCATION:ZOOM
UID:e.9445.923
SEQUENCE:3
DTSTAMP:20260414T221807Z
URL:https://business.metrobca.org/events/details/clients-from-hell-how-to-deal-with-them-923
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